STEP 1: UNDERSTAND THE RULES OF ENGAGEMENT

  • Please note that all listings you push to Airbnb via Hostfully will be automatically set to ‘Instant Book’ enabled. This means a guest reservation will be automatically confirmed by Airbnb if the calendar availability on your listing matches the inquired dates. If you want to change your listings into Booking Request mode, please refer to this help article on Booking Settings for more details.

  • If you are to sync to existing Airbnb listings, the sync needs access to the listing owner - the Airbnb account that created the listed the listing on Airbnb.

  • Important related articles. Do check them out to have the correct property Main Settings before going live on Airbnb: Booking Settings and Booking Lead Time.

  • Airbnb only supports the Booking Window for 3, 6, 9, 12 and Unlimited months.

  • Switching to a property management platform like Hostfully may automatically switch your Hosting Service Fee structure from split (host pays 3%) to host-only (host pays 15%). Please be sure to double-check in your Airbnb account listing settings to revert it back to the split structure (if your properties are in the US, Canada, Mexico, Uruguay, The Bahamas, Argentina and Taiwan) or keep the new Host Service Fee as 15% and use channel Rate Multiplier to increase the price and cover the new Host Service Fee. If your properties are not in the countries mentioned, it is obligatory to switch to the new Host Service Fee and you can only change the price to accommodate it. On the guest's end, the final total price will be approximately the same. More details here in Airbnb's announcement.

STEP 2: GET STARTED WITH THE HOSTFULLY CHANNEL MANAGER

Navigate to your Channels page
This can be found through the drop-down menu under your agency profile tab

STEP 3: TURN ON AIRBNB CHANNEL INTEGRATION

If you would like to adjust the rate for your listings on Airbnb, you may do so with the Rate multiplier. However, since Airbnb adds their fees onto the price you are charging, we recommend leaving this setting at 0%:

STEP 4: CLICK THE CONNECT WITH AIRBNB BUTTON 

  • Click the link Manage this channel (see below)

  • Once on the Airbnb Channel page, click the Airbnb Connect button:

STEP 5: LOG INTO AIRBNB

If you are new to Airbnb, click on the Sign up link instead:

No access to the listing owner account?

In case you don't have access to the Airbnb listing owner account (aka the account that created and made the listing go live on Airbnb) because the listing belongs to an owner, you can first create an owner account, invite them to claim the account and import their properties from the owner's portal under "Airbnb Connect". More instructions can be found here.

STEP 6: ALLOW THE CONNECTION

In this step, you are giving Hostfully permission to manage your Airbnb account:

You will then be redirected to the Airbnb Management page on Hostfully.

STEP 7: SET YOUR CANCELATION POLICY

Select your Airbnb cancelation policy and click Apply. If you have a listing that has a different cancelation policy than others, you can set this for a particular listing under Main Setting for that listing; otherwise, all listings will have the Cancelation policy selected on this Channel page.

STEP 8: CHOOSE THE PROPERTIES YOU WANT TO PUSH/SYNCHRONIZE TO AIRBNB

Important!!! - Make sure you are aware before toggling properties ON with Airbnb

If you are creating new Airbnb listings (not connecting to existing listings) please be sure the address is accurate before you toggle the property ON for Airbnb. Once a property is live on Airbnb, the only way to change the address is to contact Airbnb support directly.

Any changes to the property address or location in Hostfully will not be sent to Airbnb after the property is live.

Rental license number:

This field in the property's Main Settings doesn't push to Airbnb, therefore it would need editing directly on Airbnb.

Hostfully allows you to choose which properties you want to synchronize to Airbnb.
Just toggle ON the ones you want to have published and/or synchronized.


If your listing is already on Airbnb select the property from the drop-down. If your listing is not on Airbnb, select Create a new property. Once connected to an Airbnb listing, you can no longer delete the associated property in Hostfully if the connection is still there.

Note: If your listing is Airbnb Plus be sure to check the Limited / Partial Sync box to indicate this.

Once a property has been synchronized, the toggle button will show as "ON" and you will be able to click on the link "See Listing" to view the listing on Airbnb.

You will also receive an email from Airbnb telling you your new listings have been published. This can be confusing when you're not creating new listings but it's part of the Airbnb process to send the email. Don't worry! As long as you mapped the listings, you're all set. 

STEP 9: VIEW YOUR IMPORTED LISTING DATA IN AIRBNB

The “Sync” page in your Airbnb account is where you will confirm your listings are synced with Airbnb. Login to Airbnb > Host > Listings. 

You do not need to do anything else as long as you see Everything (or, Partial for Airbnb Plus listings) under Sync Status and the Hostfully sync button.

STEP 10: AUTO APPROVAL

In order for listings to be publishable, they must meet our minimum quality standards. Listings that don’t meet the following criteria will be auto-rejected:

  • 7+ photos at minimum resolution of 800x500 pixels

  • 5+ amenities

  • 50+ characters in the description field

  • 30+ days of availability over a 12 month period

  • 8+ characters in the title field

Full Sync:

First, Airbnb imports all your listing data

For new listings:
■ The listing data from your third party system will create the Airbnb listings
■ Any changes to listing data from your system will be reflected on Airbnb
For existing listings:
■ For listings that already exist on Airbnb, you can map imported listing data to an existing listing

For listings that already exist on Airbnb:
■ The content on your third party will erase and replace any content on the Airbnb listing
■ Everything will be managed via your system including rates availability, descriptions, photos, and content
■ Your reviews and ratings will remain intact

Partial / Limited Sync:

First, Airbnb imports all your listing data
For new listings:
■ The first limited sync will sync all data (to create the listing)
■ Subsequent syncs will sync only rates and availability

For existing listings:
For listings that already exist on Airbnb, you can map imported listing data to an existing listing.
■ In this case, Partial Sync only syncs rates and availability from your third party
■ Descriptions and photos will need to be edited in Airbnb
■ Your reviews and ratings will remain intact

Please refer to this article for more details on Airbnb Luxe Listings

What should I expect after syncing?

Reservation data:

Once the sync is completed, you will see all Airbnb reservations in Hostfully 1 year prior and 2 years into the future.

Airbnb does not provide us guest data for the prior reservations and they will come in as "unknown, unknown". Future reservations will have all guest details.

Triggers for imported reservations:

If you have triggers set up before syncing the property with Airbnb, those triggers will not be set of fired for any reservations that come in with the sync. We do this to give your more control on what is sent. If you want them to be set, you must manually update the lead by changing something and clicking save, that will schedule any applicable triggers for that lead.

Icals


When syncing the listing, we delete all the Airbnb ical entries for that property from Hostfully. Please go to the calendar tools and ensure you do not have any Airbnb icals syncing for your listing still, or they will come back. This can lead to duplicate leads which you don't want.

What if I toggle OFF the Sync?

All your Airbnb reservations will be removed from Hostfully. Your listing will still be live on Airbnb and the data within the listing will be what Hostfully sent upon connection.

To have a more extensive understanding of how the integrations with Airbnb work and related features related to Airbnb, please refer to other Airbnb-related articles

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