The quickest and easiest way to integrate is to create listings on Booking.com and connect those listings to your properties in Hostfully.
It is possible to create Booking.com listings by pushing property data from Hostfully, but takes longer, increases chance for errors and more manual work is required. Therefore, we highly recommend the following flow for easier onboarding:
If you are new to hosting on Booking.com you will need to complete the following:
If you are an existing Booking.com host, you do not need to complete steps 1, 2 or 3, but you must contact Booking.com Support or Customer Service and obtain the Legal Entity ID (LEID) that is located inside the partner card. Once you have this information, proceed to step 4.
Note: a payment processor is required to integrate with Booking.com. More information on our payment processing partners can be found here.
You may also want to consider Payments by Booking.com and can find out more information here to see if it is available to you.
If you are listings unit/sub unit combinations, please see this help article.
Please note, you can only connect one Booking.com account.
And we're off!
Set up taxes accurately when creating the listings on Booking.com. This information will not be overridden by Hostfully once the connection is established. Setting up taxes is not included in the Booking.com wizard to create a new listing and you will need to do so after the wizard is finished. Please see this article for more information on how to do so.
The standard taxes from the main settings of the property in Hostfully will not apply to Booking.com when connecting to an existing Booking.com listing. They are set on Booking.com
Send additional fees/taxes from Hostfully from the "Fees and Policies" tab as explained in Step 5.
Request an XML connection with Hostfully for each listing
To get started, head to the Booking.com Extranet, Account > Connectivity provider
If you are already connected to a channel manager, de-activate it using the Deactivate button (you can re-activate later if need be). If not, skip to the next step.
Click on the Search button to search for Hostfully.
Choose Hostfully in the list of providers, and click Next
Next, validate Hostfully as the channel manager for a two-way connection by accepting the XML Service Agreement:
Ensure your settings are as shown below and click Save
You will have to wait for the approval of your connection request and will receive an email in your inbox once active. This usually happens within a few hours. If it doesn't, please reach out to Hostfully support for assistance. Sometimes they need a manual push.
5. Prepare your properties for connection
Set your cancellation policy on the Booking.com channels page in Hostfully. Make sure to not choose a deprecated policy or it will not sync correctly. This setting is only at the agency level and not available at the property level.
Note: the split payments feature found on main settings (screen shot below) will not apply for Booking.com. The cancellation policy will determine the timing of payments. I.e. if the cancellation policy is "guest is charged the total price if they cancel", then 100% of the payment must be collected at time of booking for that to happen.
Set Booking.com room names for your properties in the main settings section of the property. This field only appears in main settings once you toggle "ON" the Booking.com integration in the channels page (done in Step 1). If you don't see a name that fits, change the "Property type" field for more options for the Booking.com room name.
Add additional fees and taxes if needed. Remember from step 3, the main tax settings are controlled in Booking.com and not from the main settings of the property in Hosfully. If you have other fees and taxes to add, you can do so from the Fees and Policies tab.
If you charge a pet fee, please read this article on how to collect it. It's not automatically done by Booking.com.
Security deposits are not automatically collected for Booking.com reservations and you will need to collect it from the guest after the reservation is made. This is a Booking.com requirement. Please see this article for more details.
Upload high res photos on the photos tab for each property. Having higher quality photos will increase your Booking.com property performance score and lead to higher ranks in search results.
Tag your photos on the photos tab in Hostfully. This will increase your Booking.com property performance score and lead to higher ranks in search results.
Adjust your templates and triggers to automate messaging for Booking.com reservations. You'll need to edit your triggers to include the new channel!
6. Request Booking.com collects CVC information for all reservations
Requiring CVC codes is very important in ensuring your payments succeed. If you don't require them, your payments are going fail a lot and you'll be chasing guests for payment or cancelling reservations. You'll need to make a request from the Booking.com extranet to require CVC codes by sending the Booking.com support team a message. This article tells you how to request this from Booking.com. It's simple and easy to do.
7. Connect your Hostfully properties with your Booking.com listings
Is your property completely set up in Hostfully and ready to go? Pricing, availability, fees, content. If yes, you're ready to connect!
If prompted to choose a rate please, choose the "Standard" or "Hostfully" rate plan from the list of rate plans.
It's very important to follow this article to ensure all rate plans in Booking.com are mapped to the standard or Hostfully rate. If you don't do this, you will receive double bookings.
Once connected to the listing and the rate plan, the toggle should be ON, the listing ID/Room ID will show, and the status should be Open/bookable. If it is not, click the synchronize button and check for an error message
Potential error messages and how to troubleshoot them
Main photo is not enabled(#733) / No proper main photo is set(#733) / Pending photo requests: Booking.com hasn't finished processing the photos that were pushed. This can take up to 24 hours. Please wait a day and try again!
Please fill out the Profile Information here (first name / last name / email / phone number): All the Managers in Agency Settings need to have info filled out.
Restricted. Defined policy code is not available for this hotel: 36(#733): Check if the policy in Extranet > Rates & Availability > Rate Plans > Standard Rate (or "Mapped from Hostfully Platform" rate) matches that in Hostfully and it is not Deprecated (outdated).
No legal entity ID: please contact booking.com using the Extranet's internal messaging tool to obtain this ID and put it in Hostfully > Channels > Booking.com (Manage this channel) > Legal entity.
Access denied while trying to update hotel: Hostfully needs to be set up as the channel manager in the Booking.com Extranet for each property. See step 4 of this article.
Over the course of the next few hours, content, pricing, availability, fees, will start to sync from Hostfully and override most content in the Booking.com listing you originally created. Some content you entered when creating the listing on Booking.com will remain (taxes for example).
Booking.com reservations with check-out dates in the future will be imported into the associating Hostfully property.
8. Make mock reservations to ensure accuracy of pricing and availability
It is your responsibility to set up pricing, minimum stay requirements, taxes and fees. It is also your responsibility to create and verify test bookings to make sure that these are reflected in your bookings orders.
ALWAYS do a few test reservations after syncing a property to a channel. You don't have to complete the order and checkout, but you should go through the process all the way to the payment page to ensure availability, pricing, fees, taxes, etc. are correct.
9. Keep an eye on those first few reservations!
Once those bookings start coming in, see how they look in Hostfully! If you have any questions send us a chat 🙌
Important! Handling multiple reservation on a single order
Unlike other channels, Booking.com allows guests to book multiple reservations on a single transaction.
Hostfully does not yet support multiple transactions on a single order and we only receive the first reservation via API. Therefore you'll need to manage the other reservations on the order manually.
The good news is, this is rare and if this happens, we will send an email notification upon booking confirmation to the email set in PMP’s Agency Settings so you can manually block the other calendars. The email subject is: Hostfully - Booking.com reservation with multiple rooms
If you don't manually block the calendar, you may receive double bookings.
Example of Events:
Booking confirmed: Hostfully will block the 1st room in the reservation automatically, the other bookable units will have to be added manually by PM.
Modifying reservation: Hostfully will update the 1st bookable unit, the other bookable units would need to be updated manually.
Cancellation: Hostfully will remove the 1st bookable unit along with the reservation, the other bookable units would need to be removed manually.
10. Location Verification
Location verification is a requirement on Booking.com. These Booking.com help articles talk about why it's needed, how it's handled and what to do if you aren't near your property.