Please note that all listings you push to Vrbo via Hostfully will be automatically set to ‘Instant Book’. If you want to opt for Booking Request instead, please refer to this help article on Booking Settings.
Vrbo supports 50 photos at the moment. That means only the first 50 photos are uploaded from Hostfully PMP, currently supporting a maximum of 99 photos.
(You can also access a step-by-step integration document here:
STEP 1: UNDERSTAND THE RULES OF ENGAGEMENT
With this integration, Hostfully will automatically synchronize your property data, photos, rates (even dynamic rates if you have them enabled), and availability to Vrbo.
Note: in case you want more control on the data sync-ed between Hostfully <> Vrbo, you can contact Vrbo and choose what data Vrbo pulls from Hostfully, like amenities for example.
Here is a screenshot of what it looks like in Vrbo. Notice how availability and rates are syncing from us, but amenities are not. This allows the PMs (Property Managers) to manage those on Vrbo and not be limited by Hostfully. (Hostfully's previous name was Orbirental).
The Vrbo API does not provide a way to import historical bookings (bookings created in the past, for past or future stays).
For reservations originally done on the Vrbo platform with Vrbo's payment processor, they will complete normally that way without the PM needing to collect separately. If it's a software switch and the PM was the merchant of record for payments prior, they would need to finish collecting payments directly.
If you're not currently connected to another Property Management System (PMS), we recommend importing the property iCals into Hostfully in order to bring in existing reservations.
Vrbo requires you to either have a payment processor enabled (see article) and be the merchant of record for transactions OR to set up invoice payment methods (see article). They do not act as merchants of record, do not collect payment from the guest (with the exception of the traveler fee), and do not pay the Property Manager (PM). The PM must collect the funds from the guest directly and handle any refunds.
Once integrated with Vrbo, the booking's payments status on the Vrbo website should not be used by the PMs or guests to determine if payments are made/due. Hostfully PMP is the source of info now and PMs can rely on to manage bookings. (see article on booking management)
Your listings will be listed on your own Vrbo account. Once the channel is activated, it will automatically synchronize all your data (property data including images, booking rules, pricing data, availability data)
In Main Settings, Rental License and Expiration Date are filled out.
Make sure there are no duplicate photos on Hostfully's PMP, otherwise the updates to the relevant Vrbo listing will not be processed.
Vrbo's public property name uses data from the Short Description field in Hostfully. Please note, the Short Description field must be at least 20 characters. If the short summary is not valid (too long/too short/empty) then Vrbo uses information from the long summary and shortens it.
STEP 2: GET STARTED WITH THE HOSTFULLY CHANNEL MANAGER
Navigate to your Channels page
This can be found through the drop-down menu under your agency profile tab:
STEP 3: TURN ON THE VRBO CHANNEL INTEGRATION
Head to Channels and scroll down to Vrbo - toggle it on
You will also need to click "Manage this channel" and toggle on the properties you want to integrate with Vrbo. That will allow Vrbo to see the properties in the feed. You must do this before completing the form below.
STEP 4: FILL OUT VRBO ONBOARDING FORM
Once you turn the channel on and the properties are toggle on, you will need to fill out this form to initiate the integration with Vrbo. (The link embedded in "here" in the below message)
After that, Vrbo will review and contact to confirm you when the listing is ready to go live.
STEP 5: SET UP YOUR CANCELLATION POLICY (MUST) and RATE MULTIPLIER (OPTIONAL)
The Vrbo Channel Management page provides a selector that allows users to select their preferred Cancellation Policy:
Here are the standardized cancellation policies available:
Firm: Bookings canceled at least 60 days before the start of the stay will receive a 100% refund. Bookings canceled at least 30 days before the start of the stay will receive a 50% refund
Moderate: Bookings canceled at least 30 days before the start of the stay will receive a 100% refund. Bookings canceled at least 14 days before the start of the stay will receive a 50% refund
No Refund: no refund
Relaxed: Bookings canceled at least 14 days before the start of the stay will receive a 100% refund. Bookings canceled at least 7 days before the start of the stay will receive a 50% refund
Strict: Bookings canceled at least 60 days before the start of the stay will receive a 100% refund
The Rate Multiplier is in Channels, next to Vrbo.
STEP 6: SETUP PAYMENT METHOD (might require INVOICE PAYMENT METHODS)
There are two way to do this:
1. Stripe or VacationRentPayment (VRP) payment processors: If you already have Stripe/VRP integrated, please go to Integration > Stripe or VacationRentPayment (Settings) > turn on the toggle for the property. If you haven't set up Stripe yet and would like to use it, HERE is how. If you haven't set up VRP yet and would like to use it, HERE is how.
2. Paypal: Invoice Payment Methods will be needed.
Invoice Payment Methods allow you to bill guests after they complete the booking on Vrbo. This can be useful if you are in a region that isn’t supported by our Payment Processors or if you would like guests to pay using non-credit card payment methods, especially those that Vrbo doesn’t support.
Invoice Payment methods can replace the Payment Processor configuration or can be used in addition to accepting credit card transactions directly from Vrbo. If both are configured, the guest will be able to choose which method they prefer at Vrbo checkout time.
If you are not using a Payment Processor compatible with the Vrbo integration, you must have invoice payment methods selected.
STEP 7: ANSWER INQUIRIES ON VRBO
Inquiries sent through Vrbo and affiliated sites (Abritel etc) will have to be processed via the Vrbo Inbox. For direct reservations, the bookings will show directly on the Hostfully dashboard.
While it is OK to communicate with travelers via the Vrbo Dashboard, PMs should never attempt to initiate or manage bookings there. When the traveler accepts a booking this way, it completely bypasses the Vrbo/Hostfully integration and will never show up in Hostfully. In case you've received one like this, where the reservation was confirmed through an inquiry/booking request and doesn't show up in Hostfully, this reservation will need to be managed directly on VRBO, and a manual lead is needed in Hostfully to block these dates and record the booking details that is missing.
Once bookings are made on Vrbo, they will automatically appear on the booking dashboard and on your multi-property calendar. They will be automatically synchronized to all the other calendars you connected to Hostfully.
On your calendar, Vrbo bookings will appear in dark blue, as seen below:
If you have any questions, please contact:
Vrbo IPM Support at 1-877-239-2592 or email@example.com
firstname.lastname@example.org for help from Hostfully.
If the customer's credit card declines when completing the reservation, the reservation will come into Hostfully as a confirmed, unpaid reservation. This will allow you a chance to collect the payment from the guest and continue with the booking. We used to decline the reservation when the payment failed, but (per Vrbo's recommendation) made this change to help increase your conversion rate.
The unpaid Vrbo reservation will show in Hostfully and prevent other guests from booking the same dates. Just like reservations from Booking.com, direct reservations, and other channels in which your payment processor is used, it is your responsibility to recognize the unpaid reservation and request payment by viewing the booking in the pipeline.