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IMPORTANT:

  • Once integrating with Hostfully and VRBO, Instant Book on VRBO is required.

  • The HomeAway API integration is available for Hostfully users in the US and Australia with any number of properties.

  • For other countries, there is a minimum requirement of 5 properties for the integration.

(You can also access a step-by-step integration document here:

VRBO Help Document)

STEP 1: UNDERSTAND THE RULES OF ENGAGEMENT

With this integration, Hostfully will automatically synchronize your property data, photos, rates (even dynamic rates if you have them enabled) and availability to Vrbo.

Note: in case you want more control on the data sync-ed between Hostfully <> Vrbo, you can contact Vrbo and choose what data Vrbo pulls from Hostfully, like amenities for example.

Here is a screenshot of what it looks like in Vrbo. Notice how availability and rates are syncing from us, but amenities are not. This allows the PMs to manage those on Vrbo and not be limited by Hostfully. (Hostfully's previous name was Orbirental).

  • The Vrbo API does not provide a way to import historical bookings (bookings created in the past, for past or future stays).

  • For reservations originally done on Vrbo platform with Vrbo's payment processor, they will complete normally that way without the PM needing to collect separately. If it's a software switch and the PM was the merchant of record for payments prior, they would need to finish collecting payments directly.

  • If you're not currently connected to another Property Management System (PMS), we recommend importing the property iCals into Hostfully in order to bring in existing reservations.  

  • Vrbo requires you to either have a payment processor enabled (see article) and be the merchant of record for transactions OR to set up invoice payment methods (see article). They do not act as merchants of record, do not collect payment from the guest (with the exception of the traveler fee), and do not pay the Property Manager (PM). The PM must collect the funds from the guest directly and handle any refunds.

MANAGING LISTINGS

  • Your listings will be listed on your own Vrbo account. Once the channel is activated, it will automatically synchronize all your data (property data including images, booking rules, pricing data, availability data)

  • Make sure there are no duplicate photos on Hostfully's PMP, otherwise the updates to the relevant Vrbo listing will not be processed.

  • Vrbo's public property name uses data from the Short Description field in Hostfully. Please note, the Short Description field must be at least 20 characters. If the short summary is not valid (too long / too short / empty) then Vrbo uses information from the long summary and shortens it.

STEP 2: GET STARTED WITH THE HOSTFULLY CHANNEL MANAGER

Navigate to your Channels page
This can be found through the drop-down menu under your agency profile tab:

STEP 3: TURN ON THE HOMEAWAY CHANNEL INTEGRATION

Head to Channels and scroll down to HomeAway - toggle it on

You will also need to click "Manage this channel" and toggle on the properties you want to integrate with Vrbo. That will allow Vrbo to see the properties in the feed. You must do this before completing the form below.

Once you turn the channel on and the properties are toggle on, you will need to fill out this form to initiate the integration with Vrbo. (The first link in the below screenshot)

If the Vrbo team asks for your advertiser ID, you can find it at the very bottom of the Agency Settings page in light grey.


 

If you would like to adjust the rate for your listings on HomeAway, you may do so with the Rate multiplier:

STEP 4: SET UP YOUR CANCELLATION POLICY

The HomeAway Channel Management page provides a selector that allows users to select their preferred Cancellation Policy:

Here are the standardized cancellation policies available:

  • Firm: Bookings canceled at least 60 days before the start of the stay will receive a 100% refund. Bookings canceled at least 30 days before the start of the stay will receive a 50% refund

  • Moderate: Bookings canceled at least 30 days before the start of the stay will receive a 100% refund. Bookings canceled at least 14 days before the start of the stay will receive a 50% refund

  • No Refund: no refund

  • Relaxed: Bookings canceled at least 14 days before the start of the stay will receive a 100% refund. Bookings canceled at least 7 days before the start of the stay will receive a 50% refund

  • Strict: Bookings canceled at least 60 days before the start of the stay will receive a 100% refund

STEP 5: SETUP INVOICE PAYMENT METHODS (Required if NOT using a supporting Payment Processor)

Invoice Payment Methods allow you to bill guests after they complete the booking on Vrbo. This can be useful if you are in a region that isn’t supported by our Payment Processors or if you would like guests to pay using non-credit card payment methods, especially those that Vrbo doesn’t support.

Invoice Payment methods can replace the Payment Processor configuration or can be used in addition to accepting credit card transactions directly from Vrbo. If both are configured, the guest will be able to choose which method they prefer at Vrbo checkout time.

If you are not using a Payment Processor compatible with the Vrbo integration, you must have invoice payment methods selected.

STEP 6: ANSWER INQUIRIES ON HOMEAWAY / VRBO

Inquiries sent through HomeAway / Vrbo and affiliated sites (Abritel etc) will have to be processed via the Vrbo Inbox. For direct reservations, the bookings will show directly on the Hostfully dashboard.

While it is OK to communicate with travelers via the Vrbo Dashboard, PMs should never attempt to initiate or manage bookings there. When the traveler accepts a booking this way, it completely bypasses the Vrbo/Hostfully integration and will never show up in Hostfully.

Once bookings are made on HomeAway / Vrbo, they will automatically appear on the booking dashboard and on your multi-property calendar. They will be automatically synchronized to all the other calendars you connected to Hostfully.

On your calendar, HomeAway / Vrbo bookings will appear in dark blue, as seen below:

If you have any questions, please contact pmsalesinquiry@expedia.com or pmsalesinquiry@homeaway.com or 1-877-239-2592 for help from Vrbo

or support@hostfully.com for help from Hostfully.

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