By using the Email Settings, Hostfully will funnel all outgoing email messages through your mail server, and those messages will be stamped as coming from your business's email address instead of Hostfully's. This will also allow you to keep a record of all messages sent by the system on your behalf (they will show in your Sent inbox)

Disclaimer: the below settings may not work well with email providers like Office 365 or Hostinger.

STEP 1: ACCESS EMAIL SETTINGS PAGE

In Hostfully, navigate to Agency Settings > Email Settings tab

STEP 2: ENTER YOUR EMAIL SERVER SETTINGS

GMAIL

If you're using gmail or gmail for business, enter:

  • your email address

  • smtp.gmail.com as the Mail Server Hostname

  • 587 as the Mail Server Port

  • re-enter your gmail address

  • enter the password for your email account

  • click Save

  • test your mail settings to ensure you receive a success message. If you don't please see Step 3

Then click on the Test Email Settings button to check if your settings are correct. An email will be sent to your address to make sure it's correctly set up.

Note:

  • For the field Forward all emails from inbox to agency email, please refer to this help article on Inbox 2.0 for more details.

NON-GMAIL

For everything else:

  • your email address

  • google search your mail server hostname to find it - for godaddy it is smtpout.secureserver.net. For example, we searched "mail server hostname for godaddy" and smtpout.secureserver.net was a top result.

  • 587

  • re-enter your email address

  • enter the password for your email account

  • click Save

  • test your mail settings to ensure you receive a success message. If you don't please see ensure you are allowing less secure apps in your mail settings.

Note: SMTP Authentication is required for message submission and message proxying to email servers (see http://www.jscape.com/blog/smtp-ports for more details on this topic)


Example of SMTP Authentication on Office 365. Office 365 (that also powers GoDaddy emails) works in most cases but sometimes can have a high-security configuration that is very technical to edit and allow Hostfully to send emails through it. You will find outbox emails defaulting to inbox@hostfully.com instead in such cases. Here are the instructions to configure it (help from an expert is recommended).

STEP 3: TURN ON 2 FACTOR AUTHENTIFICATION IN YOUR EMAIL ACCOUNTS

If you have a standard individual Gmail account, skip to step 3B.

If you have a Business Gmail account with a main admin email account and sub email accounts, do both 3A and 3B. For example, your admin email account is admin@hosting.com and the email that you want to use for the email settings is a sub email account info@hosting.com.

Step 3A: Authorizing in the admin email account

  1. Go to https://admin.google.com/ > log in to the admin email account (example: admin@hosting.com) > Security > Overview > Less Secure Apps > tick "Allow users to manage their access to less secure apps".

  2. Go back to Security > Overview > 2-step verification > tick "Allow users to turn on 2-step verification".

Changes may take up to 24 hours to propagate to all users. For more details, please refer to this help article by Google


Step 3B: Authorizing in the sub email account

Google has introduced a feature called App Passwords
This allows Gmail users to create dedicated password. That is the best and most secure way of allowing Hostfully PMP sending emails using your Gmail Account without exposing your main password.

In order to be able to create dedicated App Password for Hostfully PMP you need to have 2-factor authentication set up for your google account. Here's an article from google on how to do that: https://support.google.com/accounts/answer/185839

First, activate 2-Step Verification

  1. Go to https://myaccount.google.com/ on another browser window > log into the sub email account that you want to use for Hostfully email settings.

  2. In the navigation panel, select Security.

  3. Under “Signing in to Google,” select 2-Step Verification > Get started.

  4. Follow the on-screen steps.


Next, activate App Passwords

  1. Go back to Security > App Passwords (Google may ask you to confirm the action with your password):

  2. Below the table with already generated App Passwords (it might be empty) there's a simple form to generate new dedicated password.
    Select Mail as app and Other as device, enter password name (f.ex. "Hostfully PMP Password") and click Generate

  3. You should see a pop up with your dedicated password - copy and save it! Once you close the pop up you will not be able to see that password again.


STEP 4: FINISH THE CONFIGURATION IN HOSTFULLY

In Hostfully PMP navigate to Agency Settings > Email Settings tab

  1. Enter the password in the last step of step 3B - activate App Passwords

  2. Save

  3. Click Test Email Settings to verify you have successfully set up your Gmail account for mailing (it will send the test email to the employee who does the test, and that is not necessarily the used for the email settings).


Please let us know if any question via support@hostfully.com or pop-up chat on the page's bottom.  

Did this answer your question?