Vacation Rent Payment is an online payment solution specifically tailored to the needs of the vacation rental industry. By delivering the convenience of electronic payments for vacation rentals, Vacation Rent Payment has become a go-to payment solution for property managers, owners, and their guests.

REGISTERING YOUR PROPERTY WITH VACATION RENT PAYMENT

Get started by contacting Vacation Rent Payment.com to create your account. Once the account is created, you will receive an email message that will contain your Property | Access code(s), along with a username and password that will be used to connect your accounts:

ACTIVATING VACATION RENT PAYMENT ON THE INTEGRATIONS PAGE

Once you have your credentials, head to the Integrations Page on Hostfully, and switch the Vacation Rent Payment toggle to ON, as follows:


Note: the setting will be on the agency level, meaning all properties will now be integrating with Vacation Rent Payment.

ENTERING YOUR VACATION RENT PAYMENT CREDENTIALS

Once the Vacation Rent Payment pop-up window comes up, please enter the username and password you got from the Vacation Rent Payment email message, along with the Property Code associated with this property on Vacation Rent Payment:


PROCESSING TRANSACTIONS

Once Vacation Rent Payment is enabled, Hostfully will use this payment system to process transactions. When guests are ready to make a reservation and book, they will be sent through Hostfully's payment flow (which will be branded with your business logo).

The guest will stay on Hostfully's pages and will never be sent out to another site, keep the experience seamless and secure.

Note:

  • Vacation Rent Payment accepts VISA, MasterCard, Discover, AMEX credit and debit cards, and E-checks/ACH (electronic Checks). (Please refer to VRP's source for more details)

  • Vacation Rent Payment does require the full address alongside the CC information to do the payment. To make sure you have proper settings, especially for Booking.com, please refer to this help article for further instructions.

  • From August 2021, in order to ensure YapStone meets its receipt disclosure requirements, YapStone will now be issuing its own receipt for every payment processed through its services. This means the consumer may now receive two receipts. For example, if you have until now sent a payment receipt to a consumer from your reservation software, Yapstone will also send a receipt to the payer.

Once the guest performed their transaction, they will see a success page like the one below, which will contain the transaction ID associated with the booking:

EMAIL CONFIRMATIONS

When a transaction is processed, you will receive several confirmation email messages:

  • Hostfully will send an email message confirming the transaction, along with the transaction ID

  • Vacation Rent Payment (DoNotReply@vacationrentpayment.com) will send you a daily recap of all the transactions processed that day.

REFUND RESERVATIONS

Please refer to this article on Refunding Reservations for more details.

COMMON ERRORS

Please refer to this article on VRP Credit Card Processing Errors for more details.

Please let us know if there is any question via pop-up chat on the page's bottom, or via email to support@hostfully.com.

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