Reviews come from many channels. This article will walk you through functionality available to you to help streamline your review management process.

  1. Capturing reviews

  2. Managing Reviews

  3. Showcasing Reviews

  4. Reviews API

Capturing Reviews

Review requests are automatically sent by external channels (Airbnb, Booking.com, Vrbo, etc) and you do not need to send an email to the guest asking for one.

With that said, you'll want to set up a custom template and trigger for asking guests who book on your direct website for a review.

Hostfully can automatically email all guests and ask them to leave a review after their stay. You can enable this feature on your Agency Settings page (bottom of the page), by checking the box "Automatically capture guest reviews after check-out":

The email that is sent to guests can be customized on the Templates and Triggers page in case you want to direct them to other locations to leave a review.

The email will automatically be sent 24 hours after check-out by the guest. When the guest clicks the "Click here to provide your review" button, the following page will be displayed to the guest:

Once the review is added by the guest, it will be added to your review's tab within the property settings.


Managing reviews

Hostfully centralizes your direct website, and Airbnb reviews on the Reviews tab of the property. From here you can add/edit/delete reviews for your direct website and respond to reviews left on Airbnb.

If you want to save time and take advantage of Airbnb review response automation, check out this article and take it one step further! We think you'll like it 🤩

Reviews tab:

How the Direct Booking Site shows the reviews:


Showcasing Reviews

Hostfully also allows property managers to leverage their native reviews (read: reviews captured via their website or via Hostfully) by automatically uploading them to some of the top listing websites such as VRBO. Please see this article for more details on synchronizing reviews with Vrbo.

We also integrate with Revyoos, an industry leading reviews aggregator. Check it out!


Reviews API

Hostfully provides an API that allows property managers to display reviews on their website for each rental property. The Hostfully Review API also allows for batch uploading of reviews. For more information, please consult our dev portal at https://dev.hostfully.com/reference/reviews-get

Note: For batch upload of reviews using API, it's available to Premium clients only. For Starter or Pro clients, they can manually upload reviews using the review manager. Those reviews will show on their Hostfully site only.

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