We’re bummed when customers want to cancel. But it happens. We are a self sign-up and self-cancellation platform, and you can cancel whenever you want.
For guidebooks: click on the profile photo on the upper right, then Manage Account > Subscriptions > you can cancel from there.
Note: Cancelling the subscription to the Guidebooks does not remove any data from your account it will just unpublished the Guidebooks.
For property management platform: click on Agency Settings > Account Status > Cancel my subscription.
You can cancel any time, and because of that, it is not our policy to offer refunds. Also, please note that any implementation fees help off-set the manual work involved in a proper onboarding, and these fees are non-refundable.
Be advised, if you click to cancel, billing will stop and you will lose access to your account and Hostfully account data after your paid period has ended.
Please ensure to run an extended data report to export all reservation information out of the system and into excel before your paid period ends.