The RemoteLock integration in Hostfully allows property managers to automate the creation of pincodes for vacation rental travelers. The system will automatically grant guest access to a property for the duration of the stay

Prerequisites

You will need an active RemoteLock account and at least one activated RemoteLock smart lock to use the integration.

Step 1: Activating the RemoteLock integration

Head to Hostfully's Integration Zone:


Toggle the RemoteLock integration to ON:

On RemoteLock's popup, click Connect:


Step 2: Authorize Hostfully's platform access

You'll be redirected to your RemoteLock account. If you're not logged in, please log in. On the popup click Authorize to grant platform access to your account:

You will be redirected to Hostfully.

Step 3: Map your lock to a property on Hostfully

Click Settings next to the RemoteLock toggle:



This will lead to the property-to-lock mapping page. On the Select a Lock drop-down, select the smart lock you want to map to a property. Then click Connect:

You can also choose the size of pincode to be generated. We are supporting pincode from 4 to 8 digits.


Once the mapping is done, you're done with the set up.

Now, let the system do its magic

Important note: pincodes will not automatically be created for iCal bookings. You will need to manually create those pincodes. They can still be inserted into Hostfully and sent with the email template and trigger.

With this set up Hostfully will automatically create pincodes for each guest when a booking is paid in full for the properties mapped to the RemoteLock, also the best practice. This is because RemoteLock requires all pincodes to be unique. A booking must be confirmed for the pincode fields to appear on the lead's Stay Details tab.

If the host wants to create the pincode manually they can do that on the Stay Details page. If that pincode is not unique, it will generate an error at RemoteLock.

  • Pincodes are created for both paid and unpaid bookings, but we only push the pincode to RemoteLock when the reservation is fully paid.

    If the pincode is not pushed to RemoteLock, it's invalid to key into the lock at property.

  • If a reservation that is paid in full is then cancelled then the pincode will be invalidated

  • Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.

When a pincode is created by the system, it will be visible on the booking window, on the Stay Details tab, as below:



If you use the RemoteLock mobile app, the new created guest and its associated pincode will automatically show under the GUEST USERS section:

Step 4: Notify your guests


You can include the pincode and instructions into your pre check-in message. To do that, edit the template and incorporate the pincode variable [$LEAD_PINCODE$] from the drop-down. You can also add all the details your guests will need to access your property.

Note:

  • Pincodes are not necessarily generated immediately. Depending on the pincode provider, there may be a delay. Hostfully’s Template and Trigger system will wait up to 3 hours for pincodes to populate. If after 3 hours the pincode is still not available then the message will fail.

  • The symbol like * or ✅ (if any) indicates what to enter on the keypad at the end.

  • The random pin code generated could be single digit (1111, 222222...) or sequential (1234, 456789...). To allow these codes, go to RemoteLock account settings and untick "Enforce Secure PIN"

enforceminpinleng.png


As always, please feel free to send us your feedback and questions to support@hostfully.com.

You can also reach out to support@remotelock.com. Make sure to provide your RemoteLock email address, username and device serial number.

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