Related article:

Security Deposit

The continuous task of returning deposits is a touchy process, as guests often expect to get their money back in a timely manner. So having the ability to track this task from within the platform is key.

For users processing their platform payments on Hostfully through Stripe, the platform allows for security deposit refunds to be performed directly from the orders page, as follows:

Processing the refund

  • 1. You'll have to select a transaction from which you need to process the refund, and click on "Issue a refund"

  • 2. Enter the amount of the refund to process. Note that the amount can not be larger than the amount of this transaction you process the refund from. So if you have multiple transactions for this booking, make sure to select a transaction which was larger than the amount of the refund to provide.

  • 3. As below, a new line will show in the transactions list for the refund, and it will be explicitly flagged as a transaction of type "Refund": 

Double-checking that the refund was processed on Stripe

Initially when starting to use refunds, you can double-check that your refunds were properly processed by checking your Stripe account. Just find the initial booking payment on the Stripe interface, and it will mention the partial (or full) refund and the amount:  

Keeping track on refunding Security Deposit

There are 2 ways which will help you to keep track on Security Deposit:

  • Option 1 - Trigger: You can create a trigger to send reminder to you when a stay is over to check the order of reservation for refunding Security deposit.

  • Option 2 - Pipeline: When guests check out, the status of reservation will change to "Archived". If it is an orange circle, that means they need to refund the deposit. Once that is done, then it becomes blue. Screenshots as below:


Archived leads in orange and a note saying "Security Deposit must be returned"

You can either go in to the lead's View Order and refunded directly from Hostfully, or if the refund was made off platform, you can click on the red Edit button above, go to tab Payment Timeline, and mark it as Refunded.

afterwards, it should turn blue and nothing to worry about.


Pipeline in option 2 is recommended since it is more interactive and saves the hassle of templates / triggers creation. Please watch this video for further instruction.

We are a message away via pop-up chat on the page's bottom, or via email to support@hostfully.com.

Did this answer your question?