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Depending on different channels, the Hostfully Platform supports up to 3 types of booking settings:

  • Booking inquiries:

    • Flow:

      1. Guest sends an inquiry

      2. You return a quote with payment link, and a hold can be included.

      3. They can pay to book or ignore.

    • If you want payment link to work in the quote, payment processor is required

  • Instant booking:

    • Default setting for Airbnb and Vrbo

    • Flow:

      1. Guests find available dates and properties

      2. Then, they can directly book for the open dates (and payment is processed right away)


  • Booking requests:

    • Flow:

      • Guest finds available dates and properties

      • They provide their payment information.

      • You (as property manager - PM) get this as a pending request, and can decide to accept / decline accordingly

        • If you accept the request, payment is processed directly without further intervention from the guest. This is the flow described here in this article

        • If you decline, nothing happens, and no payment is processed. (with exception for Vrbo as in below Note (***))

Summary of booking settings for channels / channels managers

Inquiry

Booking Request

Instant Booking

Hostfully Channel

x

x

x

Airbnb

x

x

Vrbo

x (***)

x

Booking.com

x

Others

x

Note (***):

  • Please be aware, that Airbnb's policy does not allow having Airbnb listings set on booking request, whilst having the same property listed elsewhere with an instant booking capability. PM and PM only is responsible for any violations of the Airbnb's policy.

  • For Vrbo booking requests, payments are processed in the same way as for instant bookings. So if a PM has set up (in Property's Main Settings tab) to pay 50% at the time of reservation, a payment of 50% will be made immediately without prior accepting the booking request. PM can issue refund in case they reject a booking request.

Summary of requirements for booking settings across channels / channels managers

Inquiry

Booking Request

Instant Booking

Hostfully Channel

  • Channel activated

  • Channel activated

  • Payment processor ON

  • Channel activated

  • Payment processor ON

Airbnb

  • Channel activated

  • Channel activated

Vrbo

  • Channel activated

  • Payment processor ON

  • Channel activated

  • Payment processor ON

Booking.com

  • Channel activated

  • Payment processor ON

Others

  • Channel activated

  • Payment processor ON

Note:

  • Airbnb handles payment on their own. For other channels, you need a payment processor to facilitate it automatically.

  • Hostfully Channel includes:

    • Booking widget

    • Hostfully listing website

    • Your own website if you use the widget or Hostfully APIs

Choose the Booking Settings for each channel

On the property's Main Settings tab, you can choose the Booking Settings for each channel as below:

Sample flow for Booking Request on Hostfully Channel

Once the Booking Request mode is set, the Hostfully booking widget will show a Book Now, instead of a Get A Quote button. Note that messages provided by the guests will show on your Inbox, as a new message:

During the booking process, the guest will be informed that the Property Management Company has 24 hours to accept or deny the request:

Each screen will remind the guest of that the booking is not final, and subject to acceptance from the Property Management Company:

Once the Booking Request shows on your dashboard, click on the Review button:

In the Inbox, you can engage in a conversation with the guest, or Accept / Decline the booking request. If you decide to accept the Booking Request, the payment will be processed:

Note that Booking Requests are represented by a "Pending" status on the Pipeline, as below:


Once the payment is processed, the booking will show the regular Booked status.

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