Related article: Understanding the Guest Portal
As communication between vacation rental agencies and their guests is key to optimizing guest experience, property managers using the Hostfully Platform can rely on a world-class communication layer called the Hostfully Unified Inbox.
As for any of the features provided by the Hostfully platform, the Unified Inbox is optimized for teams and allows multiple team members to participate in any conversation with guests, across the supported channels.
Accessing the Unified Inbox
To access the Unified Inbox, simply click on the Inbox top menu on the user interface. The system will automatically display your existing message threads and will show the most recent set of messages first (as in your personal email). You can identify the channel source of each thread using the channel icon showing on the right column:
If you click on one of the threads, the system will display the list of messages for this thread (the most recent being at top), and give you the ability to respond to messages.
For messages related to an Airbnb booking, the messages will be sent back to the guest's Airbnb account directly.
For messages related to the Hostfully bookings or inquiries, the messages will be sent to the guest's portal. (invitation link sent automatically after confirming the booking)
When receiving new messages in your Inbox, the system will display a little green notification label next to the Inbox menu, showing how many new unread message you have in the Inbox:
Note: Please be aware there is no notification for direct booking 's messages. It also does not work with Airbnb, VRBO and Booking.com.
You will receive a notification from Airbnb for new message received. For VRBO and booking.com, their messaging API is not available for development yet and as soon as they are, we will start integrating it into our Inbox.
Communication through the Hostfully Channel
Guests can communicate with Property Managers via the Guest Portal.
Currently supported channels
The unified inbox currently supports the Airbnb, and Hostfully channels, and will soon provide support for more channels. Unfortunately Booking.com temporarily suspended their support of messaging in their API. If your company website is integrated with the Hostfully platform, the Inbox will also be available for use through the Hostfully Booking Widget.
The Hostfully team is already hard at work improving this first version of the Inbox. Our version 3 will feature more channels, the ability to leverage your templates, and a few more extra features.