You can cancel a lead from any channel you are integrated with directly through the Hostfully interface except Airbnb and Booking.com.

You must assign the lead to yourself in the dashboard, if you haven't yet, to cancel the booking. If another teammate has the lead assigned, they must cancel the booking.

If the booking is populating because of an iCal, it needs to be removed from the site where the booking is actually made. If the booking is not removed, you will cancel it through Hostfully and it will reappear on your calendar since the reservation still lives in the actual booking channel.

Note:

  • If you want to cancel a reservation for Booking.com or Airbnb, it needs to be done in the listing site itself.

  • For VRBO reservations, when you click cancel booking, system will ask the reason of cancellation and it is canceled by owner or by traveler.

  • Also for Vrbo, if a reservation was already cancelled on Vrbo, you need to manually cancel it from the Pipeline as instructed above to get the status updated, as the cancellation will not populated automatically into Hostfully PMP.

  • When a property is turned off for an OTA channel, meaning the connection between Hostfully and that OTA channel is broken, the relevant reservations are no longer able to be managed through the PMP. The reservations do still exist on the channel so the PM will need to manage the reservations through the channel directly.


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