The Fees and Policies tab is mainly used to add specific fees to reservations across major channels. This can range from an extra tax, to a hot tub fee, it's really up to you. Standard fees such as cleaning fee and security deposit can be entered on the main settings tab of the property and not on this tab.
The Fees and Policies tab (seen below) is also used to update your cancellation policy for direct bookings and set house rules for direct and Airbnb listings. Below are the different topics covered in this help article:
- Setting up Fees
- Mapping Airbnb Taxes
- Entering the Cancellation Policy
- Entering House Rules
Setting up Fees
Let's walk through creating a fee together:
- Name - this is the name of the fee you are creating
- Fee Value - this is the dollar amount or percentage amount of the fee
- Amount Type - this is where you select if the fee value is a percentage or dollar amount
- Mapping Types - you can choose to send this fee to different channels. To send the fee to a channel, chose the fee name that best represents it. To avoid sending it to a channel, leave the drop down for that channel blank. To comply with fee name requirements from the channels we limited choices in the drop downs.
- Scope - how often do you want to charge this fee?
- Tax rate - do you want to charge tax on the fee you are creating?
Here is an example of a fee i just created:
I labeled it pool fee and assigned a value of $50 to it. I mapped to each channel with the best corresponding name I could find to represent it. I know my city charges 10% TOT tax on all revenue, so I taxed the fee 10%. It's not an optional fee and the scope is per stay.
In order to streamline the guest experience, Airbnb limits line items in reservations by mapping the fees to the nightly rate or cleaning fee. For example, if your nightly price is $200 and you have a resort fee of $50 per stay, the per night rate for a 2 night reservation will be $225. If the same property had a 5 night reservation, the nightly rate would be $210. They spread the fee over all nights of the reservations.
After setting up your fees, please do mock bookings to ensure they are showing how you expect them to in each channel. Syncing is not always immediate, so please expect a slight delay.
Mapping Airbnb Taxes
Airbnb collects and remits taxes for most jurisdictions (see here). If you happen to have rentals in an area where Airbnb does not perform this service, you will have the option to collect tax by creating a fee and using the Airbnb Mapping Type drop down.
If you are selecting a tax Airbnb mapping type, you cannot send that tax to the other channels and the option to do so will not exist. The other channel's mapping types will be grayed out.
Don't worry, the setup you did in main settings for tax rate and cleaning fee tax will push to all channels where you have a payment processor enabled. This is really just a workaround for those rare cases when Airbnb doesn't collect and remit taxes in your area. After setting up your taxes, please do mock bookings to ensure they are showing how you expect them to in each channel.
Entering the Cancellation Policy:
This is where you can enter your cancellation policy for direct bookings only. You can decide what the policy is and enter it in free text. It will show to the guest during the checkout process.
Note: If you are wanting to set the cancellation policy for other channels please navigate to channels and click on manage this channel. The cancellation policy selector will be in the top right.
Entering the House Rules
This is where you can house rules for each property. You will want to add one rule at a time to keep correct formatting. Entering them all in at once will bunch the rules together. These rules will push to direct and Airbnb listings.