The Fees and Policies tab is mainly used to add specific fees to reservations across major channels. This can range from an extra tax, to a hot tub fee, it's really up to you. Standard fees such as cleaning fee and security deposit can be entered on the Main Settings tab of the property and not on this tab.
Note: Please be aware that Special offers are configured by the host so pricing rules will not apply, standard fees do not get added. Since the host is defining the price of reservation, it will be your responsibility to include these when they determine the rate they want to offer.
The Fees and Policies tab (seen below) is also used to update your cancellation policy for direct bookings and set house rules for direct and Airbnb listings. Below are the different topics covered in this help article:
- Setting up Fees
- Mapping Airbnb Taxes
- Entering the Cancellation Policy
- Entering House Rules
Setting up Fees
Let's walk through creating a fee together:
- Name - this is the name of the fee you are creating
- Fee Value - this is the dollar amount or percentage amount of the fee
- Amount Type - this is where you select if the fee value is a percentage or dollar amount
- Mapping Types - you can choose to send this fee to different channels. To send the fee to a channel, chose the fee name that best represents it. To avoid sending it to a channel, leave the drop down for that channel blank. To comply with fee name requirements from the channels we limited choices in the drop downs.
- Long-term Stay Exemption - Ability to exempt Airbnb pass-through taxes (not fees, see below in Mapping Airbnb Taxes) for long-term stay (from 13 nights)
- Scope - how often do you want to charge this fee?
- Tax rate - do you want to charge tax on the fee you are creating?
Here is an example of a fee i just created:
I labeled it pool fee and assigned a value of $50 to it. I mapped to each channel with the best corresponding name I could find to represent it. I know my city charges 10% TOT tax on all revenue, so I taxed the fee 10%. It's not an optional fee and the scope is per stay.
In order to streamline the guest experience, Airbnb limits line items in reservations by mapping the fees to the nightly rate or cleaning fee. For example, if your nightly price is $200 and you have a resort fee of $50 per stay, the per night rate for a 2 night reservation will be $225. If the same property had a 5 night reservation, the nightly rate would be $210. They spread the fee over all nights of the reservations.
Note: Airbnb only allows one fee per type. If you have, for example, 2 Management fees you'll see a warning message when you refresh the sync between Hostfully and Airbnb.
After setting up your fees, please do mock bookings to ensure they are showing how you expect them to in each channel. Syncing is not always immediate, so please expect a slight delay.
Host Service Fee
If you look at the order of a reservation in your Pipeline, at the end of the list of fees, you will see a line which is Host Service Fee. For example:
For Airbnb and Vrbo, we include it as a line item in the order and in our reporting but for Booking.com, we don't do it. The reason is the host service fee is not part of the reservation, and Booking.com invoices the PM monthly for all the host service fees incurred that month.
Mapping Airbnb Taxes
Airbnb collects and remits taxes for most jurisdictions (see here). If you happen to have rentals in an area where Airbnb does not perform this service, you will have the option to collect tax by creating a tax using the Airbnb Mapping Type drop down. These tax options in the pick-list will only appear after you toggle the property on in the Airbnb channel, while the 4 fees of Community | Linen | Management | Resort are always there.
If you are selecting a tax Airbnb mapping type, you cannot send that tax to the other channels and the option to do so will not exist. The other channel's mapping types will be grayed out.
Don't worry, the setup you did in main settings for tax rate and cleaning fee tax will push to all channels where you have a payment processor enabled. This is really just a workaround for those rare cases when Airbnb doesn't collect and remit taxes in your area. After setting up your taxes, please do mock bookings to ensure they are showing how you expect them to in each channel.
If you need to send a tax and want that tax to appear on reservations, but not after a certain stay duration (ex. 30+ days), you can enter the 30 in the Long Term Stay Exemption field.
Setting up Property Expectations
This area within the Fees and Policies allows you to set up relevant expectations for property on Airbnb.
The settings should be translated into this Airbnb UI.
Entering the Cancellation Policy:
This is where you can enter your cancellation policy for direct bookings only. You can decide what the policy is and enter it in free text. It will show to the guest during the checkout process.
Policies will be displayed when making the reservation (only descriptions are displayed at first)
Note: If you are wanting to set the cancellation policy for other channels please navigate to channels and click on manage this channel. The cancellation policy selector will be in the top right.
Entering the House Rules
This is where you can house rules for each property. You will want to add one rule at a time to keep correct formatting. Entering them all in at once will bunch the rules together. These rules will push to direct and Airbnb listings.
Please let us know if there is any question via pop-up chat on the page's bottom, or via email to email@example.com.