Sometimes a refund will need to be given to a guest. For instance, maybe you need to cancel the booking as the home will not be available anymore. The question is:
Will this be automatically done or do you need to manually do it?
It depends on the platform and the payment processor. If it is through Booking.com, Vrbo or Hostfully Direct and you used Stripe / PayPal as the payment processor, you will still need to provide the refund.
You can do that from within Hostfully itself by editing the lead, clicking on "View Order" and scrolling down to the transactions (see screenshot). We don't automatically do it, as there may be something about the cancellation policy that prevents a full / partial refund, so it needs to manually be done.
If you are using VacationRentPayment, then you actually need to log in to VacationRentPayment and provide the refund from there.
The refund will not be automatically updated back onto the lead on Hostfully, and you need to record that manually in order to keep the reports accurate.
Hover over the lead on Pipeline, choose "Record a Payment" and input corresponding negative amount that you refunded.
Please let us know if any question via pop-up chat on the right bottom, or via email to firstname.lastname@example.org.