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If you are new to Hostfully or you wish to add new properties there is an easy way to upload your property data directly from Airbnb!

Login to the Hostfully Dashboard and go to your main drop-down tab:

Click on Properties and then Add Property

Click on Import Properties from Airbnb (If you have not uploaded properties before, you will need to connect Airbnb. If you have uploaded before, simply click the import from Airbnb tab.)

In the case that clicking "Connect with Airbnb" doesn't direct you to Airbnb to do the connection, it could be that the Airbnb account is being connected to a 3rd party app (for example, an old PMS). Then, log into your Airbnb account > click on the profile photo > Account > Privacy and Sharing > Sharing > Connected apps and "Remove access" for an app that's not being used. If it is a current PMS that you're using during the transition to Hostfully, do go back to Airbnb, remove access for Hostfully and connect the old PMS again until you're ready to go connect entirely with Hostfully.

The below items will be in the import

  • [Main Setting tab] Basic property rates: nightly rate, weekend rate, cleaning fee, security deposit, extra guest fee, photos, etc.

  • [Fees & Policies tab] Fees: Community | Linen | Management | Resort.

  • [Fees & Policies tab] Taxes (pass through) - if property is eligible, by being connected to Airbnb, and right geography.
    Exemption of the tax - if any

Note:

  • Make sure the listing is active on Airbnb prior to the import

  • We won’t be importing tax ID.

  • The import isn’t instant. The property is created instantly, but the following pieces (photos, descriptions, etc) will be imported later. Please hold on, and if it isn’t done within 30 min - 1 hour then let us know.

  • Only a number of Booking Window options are available for Airbnb (while other options are available on other channels due to the channel settings): 3, 6, 9, 12 months; Unlimited. If you choose 18 or 24 months, on Airbnb it will be just 12 months.

  • In case you don't have access to the Airbnb listing owner account (aka the account that created and made the listing go live on Airbnb) because the listing belongs to an owner, you can first create an owner account, invite them to claim the account and import their properties from the owner's portal under "Airbnb Connect". More instructions can be found here.

Now you're ready to audit your properties. Be sure and check the following before syncing with channels.

  1. Is your pricing fully imported and set up? See Pricing for configuring.

  2. Make sure to review the fees, taxes and other policies at Fees, Taxes and Policies

  3. Have you gone through each property tab to make sure the data is correct?

Yes to all the above? Go ahead and go back to channels and sync!

Please let us know if you have any question via pop-up chat on the page's bottom, or via email to support@hostfully.com.

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