Usage notice:

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Agency Logo [$AGENCY_LOGO$]

This variable populates your company logo under Agency Setting > Main Setting. Often the case, it will be the header of your template.

Agency Name [$AGENCY_NAME$]

This variable populates your company name under Agency Setting > Main Setting.

You will also see it at the top right drop-down.

Agency Signature [$AGENCY_SIGNATURE$]

This variable populates below details:

  • Name (edit in Agency Setting > Main Setting > The Team account)
  • Contact number (edit in Agency Setting > Main Setting)
  • Website link (edit in Agency Setting > Main Setting)

Arrival Date [$LEAD_ARRIVAL_DATE$]

This variable populates the lead's check-in date in Lead > Stay Details.

Arrival Time [$LEAD_ARRIVAL_TIME$]

This variable populates the lead's check-in time in Lead > Stay Details

If guests don't specify the arrival time via pre-arrival form, it will be same as property setting on checkin time.

Balance Amount [$ORDER_BALANCE$]

Related article: Monitor Outstanding Balances

This variables populates the remaining amount your guest needs to pay. The balance payment setting can be found at Agency level:

or at Property level (applicable if different from Agency's one)

Book Services Link [$BOOK_SERVICES_URL$]

Related article:

Set Up Service Providers to provide optional Guest Services

Upselling services from the Property Management Platform

This variable populates your guests the link to book extra services for their stay.

Channel [$LEAD_CHANNEL$]

This variable populates the channel from which a lead originates.

Channel Logo [$LEAD_CHANNEL_LOGO$]

This variable populates logo of the channel from which a lead originates.

Check-in Date [$LEAD_CHECKIN$]

This variable populates the lead's check-in date in Lead > Stay Details

Check-in Instructions [$CHECKIN_INSTRUCTIONS$]

This variable populates the check-in instructions under Property > Check-in Instructions for relevant lead.

Check-in Time [$LEAD_CHECKIN_TIME$]

This variable populates the property checkin time in Property > Main Setting

Check-out Time [$LEAD_CHECKOUT_TIME$]

This variable populates the property checkout time in Property > Main Setting

Check-out Date [$LEAD_CHECKOUT$]

This variable populates the lead's check-out date in Lead > Stay Details

Cleaning Fee Amount [$ORDER_CLEANING_FEE$]

This variable populates the cleaning fee amount of the property

Contract URL [$LEAD_CONTRACT_URL$]

This variable populates the URL to the Rental Conditions, which is sent to the guest when they make their first payment and if and only if digital signatures have been turned on by the property manager.

For non-Hostfully reservations, or to manually resend for Hostfully ones, you can proceed with this link

https://platform.hostfully.com/agreement.jsp?o=[$ORDER_UID$] (click View Order from the lead for the [$ORDER_UID$])

For more details, check out this help article on Using Digital Signatures

Departure Date [$LEAD_DEPARTURE_DATE$]

This variable populates the lead's check-out date in Lead > Stay Details.

If not edited via Stay Details tab, it will stay the same as Check-out Date.

Departure Time [$LEAD_DEPARTURE_TIME$]

This variable populates the lead's check-out time in Lead > Stay Details

If guests don't specify the departure time via pre-arrival form, it will be same as property setting on checkin time.

Fees Amount [$ORDER_FEE$]

This variable populates the total amount of fee(s) for the lead, which is visible from the lead's View Order on Pipeline.

Guest Account Link [$GUEST_ACCOUNT_LINK$]

This variable populates the link for Hostfully Direct Booking guests (bookers) to sign up for Guest Portal usage.

For more details, please refer to this article on Understanding the Guest Portal

Guest Address [$GUEST_ADDRESS$]

This variable populates guest's address in lead's Client Information tab

Guest Cell Phone Number [$GUEST_CELL_PHONE_NUMBER$]

This variable populates guest's cell phone number in lead's Client Information tab

Guest Email [$GUEST_EMAIL$]

This variable populates guest's email in lead's Client Information tab

Guest First Name [$GUEST_FIRST_NAME$]

This variable populates guest's first name in lead's Client Information tab

Guest Full Name [$GUEST_NAME$]

This variable populates guest's full name (first & last names) in lead's Client Information tab

Guest ID URL [$GUEST_ID_URL$]

This variable populates URL to guest's ID (if present), which can be uploaded via pre-arrival form.

For more information, check out this help article about pre-arrival form:

Capturing guest data before their stay

Guest Last Name [$GUEST_LAST_NAME$]

This variable populates guest's last name in lead's Client Information tab

Guest Phone Number [$GUEST_PHONE_NUMBER$]

This variable populates guest's phone number in lead's Client Information tab

Guest Pre-arrival Form URL [$GUEST_INFO_URL$]

This variable populates the URL for pre-arrival form that guests can fill in. For example:

https://platform.hostfully.com/guest_info.jsp?o=[$ORDER_UID$] (click View Order from the lead for the [$ORDER_UID$])

For more information, check out this help article about pre-arrival form:

Capturing guest data before their stay

Lead External ID [$LEAD_EXTERNAL_ID$]

This variable populates the lead external ID, under lead's Data tab, especially for reservations from Airbnb & Booking.com

Lead Source [$LEAD_SOURCE$]

This variable populates the source where the lead comes from, like Hostfully Widget, Airbnb, Booking.com ...

Lead UID [$LEAD_UID$]

This variable populates the lead's UID - Unique ID, under lead's Data tab

Notes [$LEAD_NOTES$]

This variable populates the Notes, under lead's Lead Details tab

Number of Adults [$LEAD_NOTES$]

This variable populates the number of adults, under lead's Lead Details tab

Number of Children [$LEAD_CHILDREN_COUNT$]

This variable populates the number of children, under lead's Lead Details tab

Number of Guests [$LEAD_GUESTS$]

This variable populates the number of all guests (adults, children, infants), under lead's Lead Details tab

Number of Nights [$LEAD_NIGHTS$]

This variable populates the total number of nights booked for the lead

Order UID [$ORDER_UID$]

This variable populates the order ID, which can be viewed in the View Order screen

Payment Link [$PAYMENT_LINK_URL$]

This variable populates the payment link, under lead's Payment Timeline tab

Pincode [$LEAD_PINCODE$]

This variable populates pincode for this lead, under lead's Stay Details tab (if present)

Property Accounting ID [$PROPERTY_ACCOUNTING_ID$]

This variable populates the property accounting ID, under Property's Main Setting tab

Property Address [$PROPERTY_ADDRESS$]

This variable populates the property's address under Property's Main Setting tab

Property Guidebook URL [$PROPERTY_GUIDEBOOKURL$]

This variable populates the guidebook URL linked to your property.

Note: You need to integrate Hostfully PMP with Hostfully Guidebook first in order to proceed. For more details check this article on

Hostfully Guidebook & Property Management Platform Integration

Property Internal Name [$PROPERTY_INTERNAL_NAME$]

This variable populates the property (internal) name, which is under property's Main Setting tab

Property Link [$PROPERTY_PUBLIC_LINK$]

This variable populates the URL to the property's Hostfully Direct Booking Site

Property Min Stay [$PROPERTY_MIN_STAY$]

This variable populates the Minimum Stay requirement of the property, under Main Setting tab

Property Name [$PROPERTY_NAME$]

This variable populates the property public name, under property's Description tab

Property Picture URL [$PROPERTY_PICTURE$]

This variable populates the URL for property Main Image under Main Setting tab

Property UID [$PROPERTY_UID$]

This variable populates property UID - Unique ID, under Property > Main Setting tab

Property Web Link [$PROPERTY_WEBLINK$]

This variable populates the web link to the property. This will be useful to send out quote later, when guests receive website link of the available properties to book.

Property Wifi Network [$PROPERTY_WIFI_NETWORK$]

This variable populates property's wifi name, under Main Setting tab

Property Wifi Password [$PROPERTY_WIFI_PASSWORD$]

This variable populates property's wifi password, under Main Setting tab

Rental Agreement URL [$LEAD_AGREEMENT_URL$]

This variable populates the URL to view the signed agreement, under lead's Data tab

For more details, check out this help article on Using Digital Signatures

SD Due Date [$SECURITY_DEPOSIT_DUE_DATE$]

This variable populates due date of security deposit for the property. This can be set up in the Agency Setting page, and there are 2 options for due date:

  • Booking Time
  • Checkin Time

Sec. Deposit Amount [$SECURITY_DEPOSIT_AMOUNT$]

This variable populates the security deposit amount in Property > Main Setting tab.

Secure Guidebook Link [$SECURE_GUIDEBOOK_LINK$]

This variable populates the secure guidebook link for this property.

Note: you need to integrate Hostfully Guidebook and Hostfully PMP first. Check this article on Hostfully Guidebook & Property Management Platform Integration

Then follow this article about Restricting access to your Guidebook to set up secure link for guidebook.

Statement [$ORDER_STATEMENT$]

This variable populates a general statement of the lead's booking details, like below

Time Before Check-in (in days) [$LEAD_TIME_BEFORE_CHECKIN_DAYS$]

This variable populates the number of days before checkin, from the moment the template is sent out.

Note: if checkin date(s) already passed, it will show negative number, like -1, -2, ...

Total Amount [$ORDER_TOTAL$]

This variable populates the total amount of an order.

Total Amount (without Sec. Deposit) [$ORDER_TOTAL_WITHOUT_SD$]

This variable populates the total amount of an order. without security deposit.

Total Due Date [$ORDER_TOTAL_DUE_DATE$]

This variable populates the due date of the total amount, which is under Property > Main Setting tab

Note: there are similar fields in Agency Setting, but property's ones prevails if present.

URL for Direct Hold [$LEAD_DIRECT_HOLD_FUNCTION_CALL$]

This variable populates the URL in the Quote email sent to guest, as an actionable button that guests can ask for hold, (24 hours) during which, the property is no longer available for other guests.

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