Related articles:


To take advantage of this feature, follow these steps:​

Under the "Custom Templates" tab, click on "Create a template":

Create the message with the auto-response you want to send out when you receive an Airbnb Booking Request.

Go to the "Triggers" tab, then click on "Create a new trigger".

​Under "When this event occurs" choose "New Inquiry Received",

Under "From this channel" select "Airbnb", and

Under "Trigger this action" select "Send Airbnb Message".

At the very end, select the name of the email template that you have or created in the steps above, then click "Create Trigger".

When you receive an Airbnb Inquiry or Booking Request the message will be sent to your guest on Airbnb.

If you have any questions, we are a message away from the pop-up chat on the right bottom, or an email away from support@hostfully.com.

Note: Please be aware that when an inquiry comes to the Dashboard, it will have the last name "unknown". Airbnb would not share the guest last name when the reservation is not confirmed. You can find the inquiry in the Inbox with the filter Relevant and reply directly there


Did this answer your question?