Related article:


Now that you have completed general pricing setup per the above article, this article goes into details how the Security Deposit field works across the channels.

It does flow to all channels, but while Vrbo, Booking.com and Hostfully Direct (where PMs handle payment themselves) have it displayed to the right on the Lead's View Order page, for example:

Airbnb doesn't.

Airbnb doesn't actually collect the money unless there is an issue, unlike the other channels in above examples. (where you actually charge that amount and will refund after checkout if all is good)

Damage fee, if any, is to be handled on a case-by-case basis via Airbnb Resolution Center, and it will not be displayed in PMP's View Order.

For more details, you can refer to this article from Airbnb about their security deposits.

https://www.airbnb.com/help/article/140/how-does-airbnb-handle-security-deposits

Note:

  • LIMITS:

    • Booking.com: the maximum limit is usually USD350 or EUR300. This amount may vary depending on the country and how many reservations you have received. To see the exact amount applied to your property, please go to your Booking.com Extranet > Property > Policies > Damage Deposit and input your desired amount. If your amount exceeds the limit, there will be a warning like the example below.

    • Airbnb: between US$100 - US$5,000 or just "0" if none per this Airbnb help article.

  • If you split payments, Vrbo's business model charges the security deposit on the second payment and does not split it evenly between payments.

  • The security deposit is not automatically collected for Booking.com reservations and you will need to collect it from the guest after the reservation is made. This is a Booking.com requirement. Please see this article for more details.

  • For Hostfully channel, if you have the Security Deposit due at Check-in time, it will not be included in the Total amount, and PM needs to collected manually. Please refer to this article for more details.

Hope it helps, and please let us know if you have further questions via pop-up chat on the bottom right, or via email to support@hostfully.com.

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