We are excited to meet with you, learn about your goals and help you streamline your business. Your onboarding specialist will be in touch within 3 business days of your sign up date to schedule the first call.

Before your first call, you'll need to complete the following. This will help us make the most of our time together. If these items are not completed 24 hours prior to your call, we'll need to reschedule. Thank you for understanding.

Assignment:

  1. Set up your agency settings

  2. Add your properties to the system

  3. Create accounts for any channel or integration partners you wish to use

  4. Enable a payment processor in Hostfully

If you have questions on these tasks after reviewing our content below, please send us an email at onboarding@hostfully.com or chat us in the lower right corner of your screen. We'll be able to assist.


Step 1: Set up your main settings in agency settings

Your main settings is where you enter information about your company and select defaults for your property settings. It's also where you add additional team members (if needed and your plan supports it).

This article will walk you through it. You'll find a nice video within the article on how to upload your logo so it looks professional.

Step 2: Add your properties to the system

The next step is to set up your properties in the system. You have two options for this and will find written and video instructions below. You do not need "channels enabled" in Hostfully to do so.

  1. Import your properties from Airbnb (easiest) (1:38 in below video)

    ⚠️ Switching to a property management platform may automatically switch you to Airbnb's simplified pricing and change your Hosting Service Fee structure from split (host pays 3% and guest pays 12%) to host-only (host pays 15%).


    For properties in the US, Canada, Mexico, Uruguay, The Bahamas, Argentina and Taiwan

    Please be sure to double-check your Airbnb account listing settings after importing properties and revert it back to the split structure or keep the new Host Service Fee as 15% and use the channel rate multiplier to increase the price. The guest will pay the same price and as long as you make a 12% adjustment to your rate, you'll stay competitive with your competition and net the same.

    If your properties are not in the countries mentioned, it is obligatory to switch to the new Host Service Fee when connecting to any property management software and you'll want to use the channel rate multiplier to adjust your rate for this channel. Again, this doesn't mean you are losing money, it just changes who is paying the fee to Airbnb and you'll need to increase your rates to offset that. You'll still stack up the same to your competition.

  2. Manually enter your properties into Hostfully (beginning of below video)

It is always your responsibility to do mock reservations after syncing to ensure your pricing/fees/taxes are set up as you expect.

Step 3: Create accounts for any channel or integration partner you wish to use

🌟Please come to the call with login credentials for each of the channel and integration partners you plan to use. You may be logging into their direct websites while on the call with the onboarding specialist.

This will require you to do research on the partners we provide (if you are not already using them) and set up accounts with them before your first call.

Below are helpful links to get you started. Their direct websites will have the most information on their products/services and while our onboarding specialists are well versed with our integration partners, they are Hostfully experts and we suggest speaking with the channel or integration partner directly to ask specific questions about their product/service.

Overview of our channel and integration partners

Help articles for integration partners

Help articles for our channel partners

Help articles for our channel managers


Step 4: Enable a payment processor in Hostfully

High level information on payment processors can be found here.

Airbnb payment processing remains the same when connecting to a property management software and they will continue to pay you out, but Vrbo, Booking.com and your free direct booking website Hostfully provides, will require you to be the merchant of record and use a payment processor to collect the funds from your guests and refund if needed.

We integrate with 3 of the best. Please sign up for the payment processor of your choice and follow the accompanying help article (not just the video) for detailed instructions on how to connect your payment processor to your properties in Hostfully. If you have questions on the payment processor's business model and fee structure, please reach out directly to them. They'll have the most accurate information.

Stripe

Vacation Rent Payment

Paypal

You did it! We're excited to talk with you soon 😁

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