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Property Management System
Property Management System
This is your central location for all things to do with managing the PMP.
63 articles in this collection
Written by
Hostfully Support
Hostfully's Product Release Notes 🎉
Stay informed on the property management platform
Written by
Hostfully Support
Updated over a week ago
Main Settings
Expansion on Sub Units (Parent/Child units)
Adding another level to sub units and grouping properties
Written by
Hostfully Support
Updated over a week ago
Manage Your Agency Settings - Main Settings
Setting up your account at the agency level
Written by
Hostfully Support
Updated over a week ago
Find Your Agency UID
Should you need to provide an Agency UID to complete integrations, here's where to find it.
Written by
Hostfully Support
Updated over a week ago
Set up Check In and Check Out time
Understanding the different areas in the product to set up check-in and check-out time and how to make this property specific.
Written by
Hostfully Support
Updated over a week ago
Create Properties from Hostfully
A work around if you don't already have properties on Airbnb
Written by
Hostfully Support
Updated over a week ago
Booking Lead Time
The time difference between when the booking is made, and when the stay begins
Written by
Hostfully Support
Updated over a week ago
Preventing Check-in and Check-out on Certain Days
Here's how to accomplish it.
Written by
Hostfully Support
Updated over a week ago
Setting Up Bedrooms and Bed Types
Specify the number of bedroom you have and which bed types you have in each room.
Written by
Hostfully Support
Updated over a week ago
Using Property Tags
A helpful way to organize and search for properties
Written by
Hostfully Support
Updated over a week ago
Main Image
The meaning of Main Image in Main Settings of your property
Written by
Hostfully Support
Updated over a week ago
Linking master-sub properties
Automating calendar updates between a house and its contained units being rented separately or as a whole
Written by
Hostfully Support
Updated over a week ago
Turnover Days
Understanding Turnover Days
Written by
Hostfully Support
Updated over a week ago
Managing Local Recommendations
How to easily provide local recommendations to your guests, at scale
Written by
Hostfully Support
Updated over a week ago
Managing Rental Conditions
Defining Rental Conditions is an essential part of setting expectations for your guests and framing their stay at your property
Written by
Hostfully Support
Updated over a week ago
Deleting or Inactivating a Property
Written by
Hostfully Support
Updated over a week ago
Setting up the Hostfully Central Calendar
Importing historical data from Airbnb and getting your calendar connected and synchronizing with all possible sources of bookings
Written by
Hostfully Support
Updated over a week ago
Synchronization Using iCals
Automatically synchronize calendars with iCals: the Calendar Data Exchange Standard
Written by
Hostfully Support
Updated over a week ago
Viewing Details of an iCal
Do you want to see what is inside the iCal link? Is there an iCal booking on your calendar that won't go away and you don't know why?
Written by
Hostfully Support
Updated over a week ago
Pricing and Fees
Fees, Taxes, and Policies
How to set them up and send them to different channels.
Written by
Hostfully Support
Updated over a week ago
Security Deposit
This article describes how this field in Property's Main Setting works across channels
Written by
Hostfully Support
Updated over a week ago
Pricing Periods
Set Pricing Periods and apply them to specific seasons, holidays, conferences, or special events
Written by
Hostfully Support
Updated over a week ago
Reset/remove custom pricing in PMP
How to remove custom pricing or reset custom pricing to nightly base rate
Written by
Hostfully Support
Updated over a week ago
How Airbnb taxes show on Hostfully orders
Airbnb payouts can be less than the amount shown in the order in Hostfully. Here's why.
Written by
Hostfully Support
Updated over a week ago
Lead Management
Dashboard vs Pipeline
High level overview of how to use them.
Written by
Hostfully Support
Updated over a week ago
How to manage a lead (via Dashboard & Pipeline)
Learn what options you have with lead management via PMP Dashboard & Pipeline
Written by
Hostfully Support
Updated over a week ago
Understand Pipeline filters
This article details the Status & Sort By filters on Pipeline
Written by
Hostfully Support
Updated over a week ago
Send quotes to potential customers
Written by
Hostfully Support
Updated over a week ago
Add custom fees to quotes
Written by
Hostfully Support
Updated over a week ago
How to record a payment made outside of the system
Written by
Hostfully Support
Updated over a week ago
How to add reservations manually
This article will go through the available options to manually add reservations to the system
Written by
Hostfully Support
Updated over a week ago
Modifying a Reservation
Instructions on editing reservations connected to Hostfully via API and the difference in process between channels
Written by
Hostfully Support
Updated over a week ago
Reservation Payment Settings & Monitor Outstanding Balances
Set up payment / prepayment settings across channels, and how to monitor outstanding balances
Written by
Hostfully Support
Updated over a week ago
How to Cancel a Reservation
Reservations from different channels have different cancellation flows
Written by
Hostfully Support
Updated over a week ago
Refunding Reservations
Written by
Hostfully Support
Updated over a week ago
Refunding security deposits
Customers using Stripe can send guest refunds directly from Hostfully
Written by
Hostfully Support
Updated over a week ago
Using the Additional Charge Option
Don't want to use a security deposit, but still want a chance to charge the guest for damages?
Written by
Hostfully Support
Updated over a week ago
Using Digital Signatures
Written by
Hostfully Support
Updated over a week ago
Resend guest Rental Agreement
Written by
Hostfully Support
Updated over a week ago
Assign Country Code To Guest Phone Info
Where To Edit Phone Information For Your Guests
Written by
Hostfully Support
Updated over a week ago
Capturing and Managing Reviews
How do I manage reviews in Hostfully?
Written by
Hostfully Support
Updated over a week ago
Understanding the Guest Portal
Provides your guests with access to all trip information a in mobile-optimised format
Written by
Hostfully Support
Updated over a week ago
Modifying Hold Duration
The default is 24 hours, but you can change that!
Written by
Hostfully Support
Updated over a week ago
Using the Hostfully CRM
How to manage and communicate with guests and prospects
Written by
Hostfully Support
Updated over a week ago
Booking Unique ID
Written by
Hostfully Support
Updated over a week ago
Modifying Archived Reservations
Users are able to edit archived direct reservations
Written by
Hostfully Support
Updated over a week ago
Access & Team Management
Update Property Management Platform login email
Instructions to add new access to the platform
Written by
Hostfully Support
Updated over a week ago
Managing Roles and Access Permission
This article helps users understand the 4 different roles they can set up if they wish to limit access for some employees
Written by
Hostfully Support
Updated over a week ago
Owner Management
Help Accessing the Owners Portal
Written by
Hostfully Support
Updated over a week ago
Using the Owners Portal
Written by
Hostfully Support
Updated over a week ago
Setting up owner accounts
Written by
Hostfully Support
Updated over a week ago
Logging owner adjustments in Hostfully
Written by
Hostfully Support
Updated over a week ago
Service Providers Management
Creating accounts for your Service Providers
Get your Service Providers access to your account with limited and relevant rights to view and modify data.
Written by
Hostfully Support
Updated over a week ago
Upselling items from your direct website checkout flow
Written by
Hostfully Support
Updated over a week ago
Managing turnover jobs
Easily create and assign turnover jobs to your service providers from one central calendar
Written by
Hostfully Support
Updated over a week ago
Linking your Guidebook Marketplace to the Property Management Platform
Set up the Guidebook Marketplace on the Property Management Platform to offer additional goods and services at check out on the direct site
Written by
Hostfully Support
Updated over a week ago
How to Register as a new Hostfully Service Provider
This article explains how to register as a new service provider on the Hostfully Property Management Platform
Written by
Hostfully Support
Updated over a week ago
Widgets & White Labelling
Setting up your custom branding
How to white label to promote your brand and create a seamless customer experience
Written by
Hostfully Support
Updated over a week ago
Setting up HTTPS Custom Domains with Hostfully and Cloudflare
Providing a DIY way to set up secure access to your Hostfully custom channel
Written by
Hostfully Support
Updated over a week ago
Setting up the Hostfully Search Widget
Allow prospective guests to search through your open inventory by putting the Hostfully Search widget on your website
Written by
Hostfully Support
Updated over a week ago
Setting up the Hostfully Booking Widget
Setting up the Hostfully Booking Widget on any HTML-compatible website
Written by
Hostfully Support
Updated this week
Installing the Hostfully booking plugin for WordPress
Written by
Hostfully Support
Updated over a week ago
Integrating Hostfully into your Website
Written by
Hostfully Support
Updated over a week ago