Property Management System

Manage Your Agency Setting

Description on how to manage your Agency Setting

H

Written by Hostfully Support
Updated over a week ago

Find Your Agency UID

Should you need to provide an Agency UID to complete integrations, here's where to find it.

H

Written by Hostfully Support
Updated over a week ago

Set up Check In and Check Out time

Understanding the different areas in the product to set up check-in and check-out time and how to make this property specific.

H

Written by Hostfully Support
Updated over a week ago

Booking Lead Time

The booking lead time is calculated different ways depending on the site

H

Written by Hostfully Support
Updated over a week ago

Preventing Check-in and Check-out on Certain Days

Here's how to accomplish it.

H

Written by Hostfully Support
Updated over a week ago

Setting Up Bedrooms and Bed Types

Specify the number of bedroom you have and which bed types you have in each room.

H

Written by Hostfully Support
Updated over a week ago

Using Tags

A helpful way to organize and search for properties

H

Written by Hostfully Support
Updated over a week ago

Main Image

The meaning of Main Image in Main Settings of your property

H

Written by Hostfully Support
Updated over a week ago

Managing calendars for a house and its sub-units

Automating calendar updates between a house and its contained units being rented separately or as a whole

H

Written by Hostfully Support
Updated over a week ago

Turnover Days

Understanding Turnover Days

H

Written by Hostfully Support
Updated over a week ago

Managing Local Recommendations

How to easily provide local recommendations to your guests, at scale

H

Written by Hostfully Support
Updated over a week ago

Managing Rental Conditions

Defining Rental Conditions is an essential part of setting expectations for your guests and framing their stay at your property

H

Written by Hostfully Support
Updated over a week ago

Deleting or Inactivating a Property

H

Written by Hostfully Support
Updated over a week ago

Setting up the Hostfully Central Calendar

Importing historical data from Airbnb and getting your calendar connected and synchronizing with all possible sources of bookings

H

Written by Hostfully Support
Updated over a week ago

Synchronization Using iCals

Automatically synchronize calendars with iCals: the Calendar Data Exchange Standard

H

Written by Hostfully Support
Updated over a week ago

Viewing Details of an iCal

Do you want to see what is inside the iCal link? Is there an iCal booking on your calendar that won't go away and you don't know why?

H

Written by Hostfully Support
Updated over a week ago

Fees, Taxes, and Policies

How to set them up and send them to different channels.

H

Written by Hostfully Support
Updated over a week ago

Security Deposit

This article describes how this field in Property's Main Setting works across channels

H

Written by Hostfully Support
Updated over a week ago

Pricing Periods

Set Pricing Periods and apply them to specific seasons, holidays, conferences, or special events

H

Written by Hostfully Support
Updated over a week ago

Reset/remove custom pricing in PMP

How to remove custom pricing or reset custom pricing to nightly base rate

H

Written by Hostfully Support
Updated over a week ago

How Airbnb taxes show on Hostfully orders

Airbnb payouts can be less than the amount shown in the order in Hostfully. Here's why.

H

Written by Hostfully Support
Updated over a week ago

Dashboard vs Pipeline

High level overview of how to use them.

H

Written by Hostfully Support
Updated over a week ago

How to manage a lead (via Dashboard & Pipeline)

Learn what options you have with lead management via PMP Dashboard & Pipeline

H

Written by Hostfully Support
Updated over a week ago

Understand Pipeline filters

This article details the Status & Sort By filters on Pipeline

H

Written by Hostfully Support
Updated over a week ago

Send quotes to potential customers

H

Written by Hostfully Support
Updated over a week ago

Add custom fees to quotes

H

Written by Hostfully Support
Updated over a week ago

How to record a payment made outside of the system

H

Written by Hostfully Support
Updated over a week ago

How to add reservations manually

This article will go through the available options to manually add reservations to the system

H

Written by Hostfully Support
Updated over a week ago

Modifying a Reservation

Instructions on modification of reservation across channels when users are connected with Hostfully PMP - Property Management Platform

H

Written by Hostfully Support
Updated over a week ago

Monitor Outstanding Balances

Stay On Top Of Guest Payments Before They Check-in

H

Written by Hostfully Support
Updated over a week ago

How to Cancel a Booking

This will explain how to cancel a guest from the Hostfully platform and why sometimes that booking reappears on the calendar.

H

Written by Hostfully Support
Updated over a week ago

Refunding Reservations

H

Written by Hostfully Support
Updated over a week ago

Refunding security deposits

Customers using Stripe can send guest refunds directly from Hostfully

H

Written by Hostfully Support
Updated over a week ago

Using the Additional Charge Option

Don't want to use a security deposit, but still want a chance to charge the guest for damages?

H

Written by Hostfully Support
Updated over a week ago

Using Digital Signatures

H

Written by Hostfully Support
Updated over a week ago

Resend guest Rental Agreement

H

Written by Hostfully Support
Updated over a week ago

Additional guests information

How to get additional information from guests

H

Written by Hostfully Support
Updated over a week ago

Assign Country Code To Guest Phone Info

Where To Edit Phone Information For Your Guests

H

Written by Hostfully Support
Updated over a week ago

Capturing and Managing Reviews

Optimising review management is key to increasing bookings

H

Written by Hostfully Support
Updated over a week ago

Understanding the Guest Portal

Provides your guests with access to all trip information a in mobile-optimised format

H

Written by Hostfully Support
Updated over a week ago

Modifying Hold Duration

The default is 24 hours, but you can change that!

H

Written by Hostfully Support
Updated over a week ago

Using the Hostfully CRM

How to manage and communicate with guests and prospects

H

Written by Hostfully Support
Updated over a week ago

Booking Unique ID

H

Written by Hostfully Support
Updated over a week ago

Modifying Archived Reservations

Users are able to edit archived direct reservations

H

Written by Hostfully Support
Updated over a week ago

Update Property Management Platform login email

Instructions to add new access to the platform

H

Written by Hostfully Support
Updated over a week ago

Managing Roles and Access Permissioning

This article helps users understand the different roles they can set up and configure, including Manager and Agent.

H

Written by Hostfully Support
Updated over a week ago

Export Extended Data

Want to pull raw data from your Hostfully account? Here's how.

H

Written by Hostfully Support
Updated over a week ago

Cannot access Owners Portal

Your Owners cannot login or the password does not work

H

Written by Hostfully Support
Updated over a week ago

Using the Owners Portal

H

Written by Hostfully Support
Updated over a week ago

Setting up owner accounts

H

Written by Hostfully Support
Updated over a week ago

Sharing booking reports with owners

H

Written by Hostfully Support
Updated over a week ago

Logging owner expenses in Hostfully

H

Written by Hostfully Support
Updated over a week ago

Creating accounts for your Service Providers

Get your Service Providers access to your account with limited and relevant rights to view and modify data.

H

Written by Hostfully Support
Updated over a week ago

Set Up Service Providers to provide optional Guest Services

H

Written by Hostfully Support
Updated over a week ago

Managing turnover jobs

Easily create and assign turnover jobs to your service providers from one central calendar

H

Written by Hostfully Support
Updated over a week ago

Upselling services from the Property Management Platform

This article helps users set up the Marketplace on the Property Management Platform so they can offer additional goods and services.

H

Written by Hostfully Support
Updated yesterday

How to Register as a new Hostfully Service Provider

This article explains how to register as a new service provider on the Hostfully Property Management Platform

H

Written by Hostfully Support
Updated over a week ago

Setting up your custom branding

How to white label to promote your brand and create a seamless customer experience

H

Written by Hostfully Support
Updated over a week ago

Setting up HTTPS Custom Domains with Hostfully and Cloudflare

Providing a DIY way to set up secure access to your Hostfully custom channel

H

Written by Hostfully Support
Updated over a week ago

Setting up the Hostfully Search Widget

Allow prospective guests to search through your open inventory by putting the Hostfully Search widget on your website

H

Written by Hostfully Support
Updated over a week ago

Setting up the Hostfully Booking Widget

Setting up the Hostfully Booking Widget on any HTML-compatible website

H

Written by Hostfully Support
Updated over a week ago

Installing the Hostfully booking plugin for WordPress

H

Written by Hostfully Support
Updated over a week ago

Integrating Hostfully into your Website

H

Written by Hostfully Support
Updated over a week ago