Property Management System

Manage Your Agency Setting

Description on how to manage your Agency Setting

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Updated over a week ago

Find Your Agency UID

Should you need to provide an Agency UID to complete integrations, here's where to find it.

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Set up Check In and Check Out time

Understanding the different areas in the product to set up check-in and check-out time and how to make this property specific.

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Booking Lead Time

The booking lead time is calculated different ways depending on the site

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Preventing Check-in and Check-out on Certain Days

Here's how to accomplish it.

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Setting Up Bedrooms and Bed Types

Specify the number of bedroom you have and which bed types you have in each room.

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Using Tags

A helpful way to organize and search for properties

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Main Image

The meaning of Main Image in Main Settings of your property

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Updated over a week ago

Managing calendars for a house and its sub-units

Automating calendar updates between a house and its contained units being rented separately or as a whole

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Turnover Days

Understanding Turnover Days

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Managing Local Recommendations

How to easily provide local recommendations to your guests, at scale

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Managing Rental Conditions

Defining Rental Conditions is an essential part of setting expectations for your guests and framing their stay at your property

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Deleting or Inactivating a Property

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Setting up the Hostfully Central Calendar

Importing historical data from Airbnb and getting your calendar connected and synchronizing with all possible sources of bookings

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Updated over a week ago

Synchronization Using iCals

Automatically synchronize calendars with iCals: the Calendar Data Exchange Standard

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Viewing Details of an iCal

Do you want to see what is inside the iCal link? Is there an iCal booking on your calendar that won't go away and you don't know why?

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Fees, Taxes, and Policies

How to set them up and send them to different channels.

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Security Deposit

This article describes how this field in Property's Main Setting works across channels

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Pricing Periods

Set Pricing Periods and apply them to specific seasons, holidays, conferences, or special events

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Written by Hostfully Support
Updated over a week ago

Reset/remove custom pricing in PMP

How to remove custom pricing or reset custom pricing to nightly base rate

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Updated over a week ago

How Airbnb taxes show on Hostfully orders

Airbnb payouts can be less than the amount shown in the order in Hostfully. Here's why.

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Updated over a week ago

Dashboard vs Pipeline

High level overview of how to use them.

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How to manage a lead (via Dashboard & Pipeline)

Learn what options you have with lead management via PMP Dashboard & Pipeline

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Understand Pipeline filters

This article details the Status & Sort By filters on Pipeline

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Send quotes to potential customers

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Add custom fees to quotes

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How to record a payment made outside of the system

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How to add reservations manually

This article will go through the available options to manually add reservations to the system

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Written by Hostfully Support
Updated over a week ago

Modifying a Reservation

Instructions on editing reservation across channels when users are connected with Hostfully PMP - Property Management Platform

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Monitor Outstanding Balances

Stay On Top Of Guest Payments Before They Check-in

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How to Cancel a Reservation

Reservations from different channels have different cancellation flows

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Refunding Reservations

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Refunding security deposits

Customers using Stripe can send guest refunds directly from Hostfully

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Using the Additional Charge Option

Don't want to use a security deposit, but still want a chance to charge the guest for damages?

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Using Digital Signatures

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Resend guest Rental Agreement

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Additional guests information

How to get additional information from guests

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Assign Country Code To Guest Phone Info

Where To Edit Phone Information For Your Guests

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Capturing and Managing Reviews

Optimising review management is key to increasing bookings

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Understanding the Guest Portal

Provides your guests with access to all trip information a in mobile-optimised format

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Modifying Hold Duration

The default is 24 hours, but you can change that!

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Using the Hostfully CRM

How to manage and communicate with guests and prospects

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Booking Unique ID

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Modifying Archived Reservations

Users are able to edit archived direct reservations

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Update Property Management Platform login email

Instructions to add new access to the platform

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Managing Roles and Access Permissioning

This article helps users understand the different roles they can set up and configure, including Manager and Agent.

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Beta Reports (BETA users only)

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Updated over a week ago

Export Extended Data

Want to pull raw data from your Hostfully account? Here's how.

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Cannot access Owners Portal

Your Owners cannot login or the password does not work

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Using the Owners Portal

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Setting up owner accounts

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Sharing booking reports with owners

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Logging owner expenses in Hostfully

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Creating accounts for your Service Providers

Get your Service Providers access to your account with limited and relevant rights to view and modify data.

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Written by Hostfully Support
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Upselling items from your direct website checkout flow

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Managing turnover jobs

Easily create and assign turnover jobs to your service providers from one central calendar

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Linking your Guidebook Marketplace to the Property Management Platform

Set up the Guidebook Marketplace on the Property Management Platform to offer additional goods and services at check out on the direct site

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Updated over a week ago

How to Register as a new Hostfully Service Provider

This article explains how to register as a new service provider on the Hostfully Property Management Platform

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Setting up your custom branding

How to white label to promote your brand and create a seamless customer experience

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Setting up HTTPS Custom Domains with Hostfully and Cloudflare

Providing a DIY way to set up secure access to your Hostfully custom channel

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Setting up the Hostfully Search Widget

Allow prospective guests to search through your open inventory by putting the Hostfully Search widget on your website

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Written by Hostfully Support
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Setting up the Hostfully Booking Widget

Setting up the Hostfully Booking Widget on any HTML-compatible website

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Installing the Hostfully booking plugin for WordPress

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Integrating Hostfully into your Website

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