Messaging and Automation

There are many things you can do with our messaging feature, check out the articles here.

19 articles in this collection
Written by Hostfully Support

The Basics

Hostfully Inbox 2.0

Written by Hostfully Support
Updated yesterday

Automated Messaging Setup - Creating Custom Templates and Triggers

A simple interface to create and automate messages

Written by Hostfully Support
Updated over a week ago

Monitoring Templates and Triggers

Review/cancel scheduled messages, research previously sent messages and address possible failures

Written by Hostfully Support
Updated over a week ago

Using Text Messages (SMS)

Written by Hostfully Support
Updated yesterday

Understanding System Templates

Explains each of Hostfully's system templates and their trigger points

Written by Hostfully Support
Updated this week

Understanding Template Variables

Explains each of Hostfully's template variable

Written by Hostfully Support
Updated over a week ago

Defining and Using Custom Data

Defining custom variables and fields to use in your custom templates

Written by Hostfully Support
Updated over a week ago

Pre Arrival Form - Capturing Guest Data Before Their Stay

Getting the right data before a stay is key to preparing the best possible experience for your guests

Written by Hostfully Support
Updated over a week ago

Email Settings

Setting your email server settings so communication with customers comes from your domain

Written by Hostfully Support
Updated over a week ago

Tips & Tricks

Previewing and Testing Templates

Written by Hostfully Support
Updated over a week ago

Automating jobs and job messaging

How to automate job creation for every booking and auto-schedule the associated notifications and accept/decline message flow

Written by Hostfully Support
Updated over a week ago

How to automatically send guests a link to your Marketplace

For guests coming from channels, this article explains how to expose them to your marketplace and upsell your services

Written by Hostfully Support
Updated over a week ago

Airbnb Inquiry & Booking Request Auto-responses

Auto-replies are an effective and immediate way to let your Airbnb guests know that you've received their questions

Written by Hostfully Support
Updated over a week ago

Airbnb Automated Guest Reviews

How Hostfully Property Management Platform - PMP can help automate the review process and take it to the next level.

Written by Hostfully Support
Updated over a week ago

Tips for creating custom email templates

How to create clean HTML when formatting custom template(s) to avoid extra spacing and wrong text size and fonts.

Written by Hostfully Support
Updated over a week ago

How to set up a time-based trigger for a guest who books a same-day reservation after check-in time

There is action needed on your part to set this up

Written by Hostfully Support
Updated over a week ago

Automatically sending a guest their receipt

Want to automatically send a guest their receipt? Here's how.

Written by Hostfully Support
Updated over a week ago

Automate messages in multiple languages

Automatically send the right message using the recipients' language

Written by Hostfully Support
Updated over a week ago

Template Examples for 5-star Guest Communication

Here are some examples of email templates that you can use when setting up custom templates and triggers.

Written by Hostfully Support
Updated over a week ago