Messaging and Automation

There are many things you can do with our messaging feature, check out the articles here.

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20 articles in this collection
Written by Hostfully Support
The Basics

Hostfully Inbox 2.0

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Written by Hostfully Support
Updated over a week ago

Automated Messaging Setup - Creating Custom Templates and Triggers

A simple interface to create and automate messages
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Written by Hostfully Support
Updated over a week ago

Automated Messaging - More Complex Triggers

Maximize the automated messaging feature with Hostfully Property Management Platform
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Written by Hostfully Support
Updated over a week ago

Monitoring Templates and Triggers

Review/cancel scheduled messages, research previously sent messages and address possible failures
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Written by Hostfully Support
Updated over a week ago

Using Text Messages (SMS)

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Written by Hostfully Support
Updated over a week ago

Understanding System Templates

Explains each of Hostfully's system templates and their trigger points
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Written by Hostfully Support
Updated over a week ago

Understanding Template Variables

Explains each of Hostfully's template variable
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Written by Hostfully Support
Updated over a week ago

Defining and Using Custom Data

Defining custom variables and fields to use in your custom templates
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Written by Hostfully Support
Updated over a week ago

Pre Arrival Form - Capturing Guest Data Before Their Stay

Getting the right data before a stay is key to preparing the best possible experience for your guests
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Written by Hostfully Support
Updated over a week ago

Email Settings

Setting your email server settings so communication with customers comes from your domain
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Written by Hostfully Support
Updated over a week ago
Tips & Tricks

Previewing and Testing Templates

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Written by Hostfully Support
Updated over a week ago

Automating jobs and job messaging

How to automate job creation for every booking and auto-schedule the associated notifications and accept/decline message flow
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Written by Hostfully Support
Updated over a week ago

How to automatically send guests a link to your Marketplace

For guests coming from channels, this article explains how to expose them to your marketplace and upsell your services
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Written by Hostfully Support
Updated over a week ago

Airbnb Inquiry & Booking Request Auto-responses

Auto-replies are an effective and immediate way to let your Airbnb guests know that you've received their questions
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Written by Hostfully Support
Updated over a week ago

Airbnb Automated Guest Reviews

How Hostfully Property Management Platform - PMP can help automate the review process and take it to the next level.
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Written by Hostfully Support
Updated over a week ago

Tips for creating custom email templates

How to create clean HTML when formatting custom template(s) to avoid extra spacing and wrong text size and fonts.
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Written by Hostfully Support
Updated over a week ago

How to set up a time based trigger for a guest who books a same day reservation after check-in time

There is action needed on your part to set this up
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Written by Hostfully Support
Updated over a week ago

Automatically sending a guest their receipt

Want to automatically send a guest their receipt? Here's how.
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Written by Hostfully Support
Updated over a week ago

Automate messages in multiple languages

Automatically send the right message using the recipients' language
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Written by Hostfully Support
Updated over a week ago

Template Examples for 5-star Guest Communication

Here are some examples of email templates that you can use when setting up custom templates and triggers.
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Written by Hostfully Support
Updated over a week ago